1. Is your web site "secure"?
Yes. Our online web is concerned about the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that your transaction process is extremely safe and that our customer information is secure. The personal information you provide, including your credit card information, is secured using industry standard e-commerce security technology such as Secure Sockets Layer (SSL) encryption. We use this SSL technology to prevent such information from being intercepted and read as it is transmitted over the Internet. The encrypted data goes to a secure site where your information is stored on restricted-access computers located at restricted-access sites.
2. Is there a minimum order amount?
No, there is no Minimum order amount even though we sell our products at retail prices, You can order only 1 item if you like.
3. What happens if an item is out of stock?
All of the products that you see in our site are in stock and waiting to be shipped. However if by chance it happens that an item is out of stock we will notify the customer and will offer the customer the opportunity to substitute the item for another item in stock, remove it from the order, or place the order temporarily on hold until the item is in stock again. If a costumer chooses to remove the out of stock item from the order, a refund will be issued for the item including the difference in the shipping cost. If that is still unsatisfactory, we will then offer a full refund for the order.
4. If I leave the site and come back, will my shopping cart be remembered?
The contents of your cart are remembered on our website system center. but When you return to our online website, you need to place the order again for choose what you loved and add to card and then do pay.
5. How long will it take for my shipment to arrive?
Orders are usually processed within 2 business day and shipped on the next business day. Delivery usually takes 3-5 business by EMS Express Mail. This shipping method is insured and has an online tracking number.
6. Who pays for customs, taxes and duties?
Usually there is no any taxes for customer do pay, but Every country imposes its own taxes, duties and other administrative fees. The buyer is responsible for paying these taxes, duties, fees and any other assessments.
7. I wish to make a return. What should I do?
Our returns procedure is outlined in our Shipping & Returns page.
8. How can I contact you about a problem?
You can contact us by email at shoeshive@yahoo.com.cn you can contact us not only if you have a problem but for any query and information you might need. or feel free,you go our web and do chat with our customer service online, We are happy to help you!
9. Do you have any payment methods besides credit card?
Our online web accepts all major credit cards, (VISA and MasterCard is best) and PayPal payments.
10. Do you ship to my country?
We ship to more than 200 countries and territories. However, if you still not sure if we ship to your country please contact our support team. Any further question?